Censiq support
Help & Support
Find a direct answer to a common question, or send our team the context we need to help.
Response window
12–24 hours
For direct inquiries, email support@getcensiq.com.
Common questions
Find the answer before opening a ticket.
How do 0% fee local bank transfers work?
When you create an invoice, Censiq displays your local bank details to the client. The client transfers the money directly from their bank to yours, so Censiq charges no payment-processor percentage on the transfer. The sending bank, receiving bank, or an intermediary may still apply its own transfer, conversion, or account fees.
How does 1-tap payment confirmation work?
When a client clicks 'I've Paid' on an invoice, you will receive an instant email. Inside that email is a secure 'Confirm Payment' button. Tapping it instantly marks the invoice as Paid in your dashboard and sends the client a PDF receipt, without you needing to log in.
What are the limits on the Free plan?
Free users can create up to 5 invoices and 2 agreements per month. Automatic email reminders are included for eligible unpaid invoices and unsigned agreements, and manual WhatsApp sharing through pre-filled wa.me links is unlimited. Free does not include SMS or automatic WhatsApp delivery. Monthly creation limits reset every month.
How do automated WhatsApp reminders work?
Premium users can send automatic WhatsApp reminders through Censiq's Twilio integration when WhatsApp is selected and the client has a valid international phone number. Free users receive automatic email reminders and can send unlimited manual WhatsApp messages through pre-filled wa.me links. SMS and automatic WhatsApp delivery are Premium features.
How do I send a manual email reminder for an invoice?
Open Invoices, select the unpaid invoice, and choose 'Email reminder.' Censiq sends the client the current invoice link from reminders@getcensiq.com, with replies directed to your email address. Manual sends have a one-hour cooldown and do not advance the automatic reminder sequence.
How is my dashboard currency calculated?
Censiq does not convert currencies or estimate exchange rates. Dashboard totals stay grouped by invoice currency, so USD and NGN are shown separately. Your default currency only controls the starting currency for new invoices.
Contact support
Still need help?
Include what you were trying to do and what happened. We typically reply within 12–24 hours.